SAP Knowledge Base Article - Public

2822030 - Missing Global Campaign Templates via Fiori UI

Symptom

Global Marketing Campaigns are not available in the Marketing Campaign App

Environment

SAP Marketing Cloud Edition

Reproducing the Issue

  1. Login to the Cloud Marketing Tenant
  2. Go to the Marketing Campaign App
  3. Check the top right side and click the ' Manage Templates' icon

Cause

Missing authorization (Business Catalog)

Resolution

  1. Go to Identity and Access Management  
  2. Click on the maintain business users tile 
  3. Search for the relevant business user
  4. Edit the SAP_BR_MARKETING_EXPERT or relevant MARKETING_EXPERT role
  5. Add the SAP_CEC_BC_MKT_CPG_TMP_PC catalog
  6. Click on save

See Also

Keywords

KBA , CEC-MKT-CPG-UI , Campaign UI , Problem

Product

SAP S/4HANA Cloud 1905