SAP Knowledge Base Article - Preview

2822472 - Instructions on How to use a BADI to Manage the Communication Actions in E-Mail

Symptom

This document explains that you can use the available Badi option to enable or disable all reply options such as ( Reply, Forward, or Reply with Outlook ) for e-mail, as well as the list of the BADI exists for the Tickets scenario and your correspondent functionalities.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

BADI; E-mail; Communication; Interaction;COD_MANAGE_AWS_FEATURES; COD_BADI_SMAP_RESTRICT_FRO; BADI_EMAIL_OUT_SUB_SUFFIX; DISABLE_FEEDER_SEND , KBA , LOD-CRM-SRP , Service Request Processing , How To

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