2822472 - Instructions on How to use a BADI to Manage Communication Actions in E-Mail

This document explains that you can use the available Badi option to enable or disable all reply options such as (Reply, Forward, or Reply with Outlook) for e-mail, as well as the list of the BADI exists for the Tickets scenario and your correspondent functionalities.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

SAP Cloud for Customer

To achieve these settings you will need to enhance the standard C4C using a BADI via the SDK software.

The BADI below is the one that must be activated to use this feature

BADI:

Enhancement Spot	BAdI	Use Case
ES_COD_MANAGE_AWS_FEATURES	COD_MANAGE_AWS_FEATURES	You can disable the reply/new option for interactions You can default the "To" address for New e-mails only

There are also other BADIs available for Tickets scenario, these are separated to ServiceRequestAgentWorkSpaceUIManageFeatures.

Enhancement Spot	BAdI	Use Case
ES_COD_SMAP_RESTRICT_FROM	COD_BADI_SMAP_RESTRICT_FROM	You can filter the channels available in the "From" modal dialogue
ES_EMAIL_OUT	BADI_EMAIL_OUT_SUB_SUFFIX	You can adjust the subject of the e-mail before it is sent out
	DISABLE_FEEDER_SEND	You can disable the "Send" button for replies via e-mails, SMS or portal

Please see our Blog Implementing custom BADI in C4C in order to restrict list of "from" channel providers.

BADI; E-mail; Communication; Interaction;COD_MANAGE_AWS_FEATURES; COD_BADI_SMAP_RESTRICT_FRO; BADI_EMAIL_OUT_SUB_SUFFIX; DISABLE_FEEDER_SEND

, KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions