This document explains that you can use the available Badi option to enable or disable all reply options such as ( Reply, Forward, or Reply with Outlook ) for e-mail, as well as the list of the BADI exists for the Tickets scenario and your correspondent functionalities.
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BADI; E-mail; Communication; Interaction;COD_MANAGE_AWS_FEATURES; COD_BADI_SMAP_RESTRICT_FRO; BADI_EMAIL_OUT_SUB_SUFFIX; DISABLE_FEEDER_SEND , KBA , LOD-CRM-SRP , Service Request Processing , How To
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