SAP Knowledge Base Article - Public

2822530 - Communication Error when selecting User


When attempting to click on any User in the User Search the following error message appears:

"A communication error has occurred. Please log in again."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


SAP SuccessFactors Learning

Reproducing the Issue

  1. On Learning Admin side go to User
  2. Search for users
  3. Select any individual user
  4. Receive error message



There is a overridden configuration on Customer's environment: CompensationHierarchy.enabled=


The CompensationHierarchy.enabled= feature is no longer supported by the system and needs to be deleted.

Please follow the steps below to delete it:

  1. Go to System Admin >
  2. Configuration >
  3. Module Tab >
  4. AdvanceStudent >
  5. Search for: CompensationHierarchy.enabled=
  6. Delete the configuration line
  7. Apply changes

See Also

  • 2520307 - LMS - Attempting to select user records in Learning Administration triggers 'A Communication Error..'
  • 2545256 - User search from Admin side results in Communication Error
  • 2583098 - LMS: A communication error has occurred.


 Communication error, CompensationHierarchy.enabled= , KBA , LOD-SF-LMS , Learning Management System , Problem


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