SAP Knowledge Base Article - Preview

2822938 - CRM Integration: Phone is Not Open due to TLS 1.2

Symptom

  • Communication between CRM and SAP CCtr using OII is not working
  • Error at OII log:TRC> (SOAP 103) SendSOAP userChanged/pepe/workmode=1000/Phone Is Not Open


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, Communications, TLS 1.2, CRM, Integration , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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