SAP Knowledge Base Article - Public

2823437 - Is it possible to configure who will receive an Alert/Notification for work order expiration?

Symptom

You would configure who will receive the work order expiration alert/Notification

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. You have configured an Alert/Notification according to the KBA 2524842 - How to Configure Business Rules for Work Order Alerts and Notifications?
  2. Then you would like to configure who will receive the Alert/Notification.

Cause

The current system version is designed to send the notification to the manager and work order owner.

Resolution

The current system version does not allow you to modify who will receive the Alert/Notification. As per the the system design, work order expiry notifications are meant for managers and work order owners who can extend the existing work order duration and not targeted towards contingent worker themselves.

You'll see notications of any expired work orders in your To Do section.

Note

If homepage V3 is enabled in Provisioning, you'll see the notifications in the Notification section (under the bell icon) instead.

More information related to the work order Alert/Notification configuration,  please refer to this section of the Contingent Workforce Management handbook.

See Also

2524842 - How to Configure Business Rules for Work Order Alerts and Notifications?

2506244 - Workorder Alert and Notification not triggering

Keywords

Work order - Expiration Alert/Notification - Receiver - Notified Person , KBA , LOD-SF-EC-CWF , Contingent Workforce , LOD-SF-EC , Employee Central , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , How To

Product

SAP SuccessFactors HCM suite all versions