SAP Knowledge Base Article - Public

2823486 - When clicking on View Profile, it redirects to a blank RCM page - Recruiting


When in the external career site in RMK, then clicking on View Profile button, it will redirect to the RCM career site to log in. But the screen to click on Log In button is a blank page with only a log in button on the top right. The rest of the page is just white and with nothing in it.


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Access the RMK career site
  2. Click on View Profile
  3. It will redirect you to the RCM career site
  4. The RCM page with the log in button is a blank page


Enable V12 External Career Site and Mobile Apply weren't enabled.


When having Candidate Account Simplification enabled, the View Profile button redirects to the Recruiting Management login page. However, the page in the screenshot above shows up when Mobile Apply and Enable V12 External Career Site checkboxes are not enabled. When both of them are configured in the instance, the login screen will have the RMK header and footer, maitaining the consistency between two environments.

Hence, to fix this page and to have a consistency look it's needed to enable both Enable V12 External Career Site and Mobile Apply.

For more information on how to enable Mobile Apply and what are the pre-requisites, please check the following KBA: 2250159 - Recruiting Mobile Apply - Recruiting.

See Also

2250159 - Recruiting Mobile Apply - Recruiting


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SAP SuccessFactors Recruiting all versions