SAP Knowledge Base Article - Public

2823548 - Error processing payout on termination


Error: 'An error occurred,Please try again later.' occurs when an employee's payout is processed during termination.


SAP SuccessFactors Employee Central

SAP SuccessFactors Employee Central Time Off

Reproducing the Issue

-Login to SF
-Search for a user>> 'XYZ'
-Terminate the employee on mm/dd/yyyyy
-Scroll down and click on payout
-Select complete and Submit
-Error pop-up 'An error occurred,Please try again later'


System in the backend considers different dates for comparing payout balances.

If the Termination date captured in the Termination screen is 06/Aug/2019 with the payout balance '10', system in the backend process for the date 05/Aug/2019(As of Payout Balance is 9) and compares '10' with '9' which results in the error. Issue is observed only on DC 10.


Engineering team is working on the code fix. Tentative Fix version is b1911.

Kindly track the engineering ticket TIM-9855 for the progress.


As a workaround create Payout Via Manage Data>Time Account Payout or via import and Export >Time Account Payout.

See Also



An error occurred,Please try again later Payout Error Termination Payout Payout Payout issue Error processing payout on termination , KBA , LOD-SF-EC-TIM , Time Off , Problem


SAP SuccessFactors HCM Core 1905