SAP Knowledge Base Article - Preview

2823630 - CTI Inbound BAdI CTICallWrap-upActions not working in Fiori Client

Symptom

You have implemented the CTI BAdI to handle the inbound calls i.e. enhancement option "CTICallWrap-upActions", but the BAdI is not getting triggered in Fiori Client.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

CTI, Badi, Call, wrap up, action, fiori, RUI, live activity , KBA , cti, badi, call, wrap up, action, fiori, , LOD-CRM-LA , Live Activity , Problem

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