SAP Knowledge Base Article - Preview

2824234 - How to create alerts, rule policies, category schemas or mail forms in SAP S/4HANA

Symptom

  • You want to know how to navigate to administrative features to manage your Interaction Center
  • You have migrated from SAP CRM and you wonder which business role replaces IC_MANAGER business role  


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Environment

  • SAP S/4HANA for Customer Management
  • SAP S/4HANA Service

Product

SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA 2022 ; SAP S/4HANA 2023 ; SAP S/4HANA for customer management all versions

Keywords

KBA , CRM-S4-IC-ALT , S4CRM: Alerts , CRM-S4-IC-EMS , S4CRM: E-Mail Response Management System , CRM-S4-CNT , Please use SV-CLD-PC (S4CRM: Best Practices Content) , CRM-S4-IC-BF , S4CRM: Basic Functions , Problem

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