SAP Knowledge Base Article - Public

2824370 - Instructor led item stays on user's learning plan after failure

Symptom

A user has been marked as a "no-show" or incomplete status for a class. The failure status has moved to the user's learning history but the instructor led item continues in the user's learning plan rather than being removed.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create instructor led item >
  2. Make sure that there is a failure completion status associated with the item type >
  3. Assign the item to the user >
  4. Create a class from the item >
  5. Enroll the user to the class >
  6. Record learning for the class and mark the user as incomplete/failure/no-show status >
  7. Check that the item is in the learning history of the user >
  8. Item is still assigned to the user and in their learning plan.

Resolution

This is expected behavior as per Product Management. As the user did not complete their assignment, the assignment will remain in the learning plan.

Keywords

learning, plan, failure, stay, remain, no, change, show, incomplete, remove, assignment, LRN-14598, class, user, instructor, no-show, not, complete, status, learning, history, record , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-USR , User Entity , How To

Product

SAP SuccessFactors Learning all versions