SAP Knowledge Base Article - Public

2824558 - Error message raised without a Take Rule

Symptom

  • When an Employee tries to record an Absence, an Error message comes up on the UI like the way Error messages are displayed from Take Rules on Time Types.
  • However, the Selected Time Type donot have a Take Rule to display an Error Mesage.
  • How is the Error message coming up / being displayed on the UI?

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Record an Absence on UI, an Error message comes up
  2. Check the Time type and notice that no Take Rules are configured

Cause

  • This issue is due to Business rule(s) Set on HRIS Job Information element
  • For the Absences of LOA type Time types, the Rules from Job Info section are executed as well

Resolution

  1. Run a Rule trace to identify what all rules are being triggered while applying the leave

2257064 - Employee Central - Business Rule Execution Log

  1. Check for the rule on jobinfo parent and the country specific element as well on Manage Business Configuration and disable / modify it so that it doesnt prevent users from submitting leaves

Keywords

SF, EC, Success factors, error message, take rule, time off, apply leave, leave of absence, LOA, Job Information , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-EC-JOB , Job Information , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions