Symptom
You are trying to send incident to SAP in "SAP Collaboration".But it failed with error message "Transformation error on import"(AI_CRM_IM_EXCH_OSS001).
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
AI_CRM_IM_EXCH_OSS001, Transformation error on import, SEND_TO_SAP, SOLMAN_CUSTMSG, Missing system or tenant number E , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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