SAP Knowledge Base Article - Public

2825013 - BizX Welcome Letter not in candidate's preferred language


Candidate completed Post Hire Verification Step and receives a welcome letter which is not in their preferred language (e.g. Candidate is based in Germany but receives the welcome letter in English)


 SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access BizX Instance
  2. Navigate to Onboarding
  3. Pick up German candidate's activity
  4. Complete first step
  5. Candidate receives BizX Welcome Letter in English


This is expected behavior. The default language setup within provisioning determines the language of this e-mail


Customer - Please log a ticket with the SuccessFactors support team explaining the issue

Partner/Support Engineer - Please do the following;

  1. Navigate to BizX back-end, Provisioning 
  2. Navigate to Company Settings > Default Language
  3. Enter BizX Company ID
  4. Set the default language to the desired language of the Welcome Letter. 
  5. Please Note: This will affect the languageused within Provisioning 


Locale, Email, Provisioning, Expected Behaviour, Language, Welcome Letter, ONB, Onboarding , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem


SAP SuccessFactors Onboarding all versions