Symptom
The user has created and posted the Goods and Services Receipt (GSR). The Supplier Invoice linked to this delivery document is also posted/paid.
The user is able to cancel the GSR without cancelling the invoice document.
Environment
SAP Business ByDesign
Reproducing the Issue
-
Go to Goods and Service Receipts work center.
- Go to Receipts and Returns view.
- Search for ABC (ABC is the Goods and Services Receipt ID).
The button Cancel Document is enabled (not greyed out).
The GSR can be cancelled while the Supplier Invoice is not cancelled.
Cause
System allows to cancel the Goods and Services Receipt document even though the Supplier Invoice is not cancelled.
That is because in certain real-time scenarios, if the product needs to be exchanged, the delivery document can be cancelled and replaced with a new one. The Supplier Invoice doesn't have to be cancelled too.
Resolution
Once the user has cancelled the Goods and Services Receipt or the Goods Return, the document cannot be re-released or deleted.
To restore a cancelled GSR or Goods Return, the user has to recreate the document in the Purchase Orders to Be Delivered view.
See Also
Keywords
Goods and services receipt, cancellation document, GSR, supplier invoice, invoiced , KBA , AP-SIP-SIV , Supplier Invoice , How To
SAP Knowledge Base Article - Public