Symptom
When only one computer is being used by different users to access Learning, the learning plan data displayed can pertain to a different user, and not to the one currently logged in.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- "User1" is logged in >
- Go to Learning >
- This user sees their learning plan >
- Logout and close the browser >
- Now, "User2" is logged in using the same computer >
- Go to Learning >
- "User2" sees the learning plan of "User1".
Cause
This is caused by the browser's cache.
Resolution
Clear the browser's cache to avoid this type of situation.
As the steps to perform this activity may differ between the existing browsers, you can look for them for each manufacturer.
See Also
Keywords
cache, learning, bizx, session, cookies, clear, incorrect, plan, wrong, different, user, same, browser, computer , KBA , LOD-SF-LMS-PER , Application Latency/ Performance Issues , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-USR , User Entity , Problem