SAP Knowledge Base Article - Public

2825584 - Cache issue when multiple users log in - Learning

Symptom

When only one computer is being used by different users to access Learning, the learning plan data displayed can pertain to a different user, and not to the one currently logged in.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. "User1" is logged in >
  2. Go to Learning >
  3. This user sees their learning plan >
  4. Logout and close the browser >
  5. Now, "User2" is logged in using the same computer >
  6. Go to Learning >
  7. "User2" sees the learning plan of "User1".

Cause

This is caused by the browser's cache.

Resolution

Clear the browser's cache to avoid this type of situation.

As the steps to perform this activity may differ between the existing browsers, you can look for them for each manufacturer.

See Also

2310570 - Browser Settings for Online Content/Usage of SuccessFactors Learning

Keywords

cache, learning, bizx, session, cookies, clear, incorrect, plan, wrong, different, user, same, browser, computer , KBA , LOD-SF-LMS-PER , Application Latency/ Performance Issues , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-USR , User Entity , Problem

Product

SAP SuccessFactors Learning all versions