2825789 - An Individual Customer Is Opened When You Click the Contact in the Interactions Facet in Tickets

Symptom

You create a new case description in a ticket using OData. You use OData collection 'ServiceRequestTextCollection' to create this case description. The creation is successfully completed and the description can be found in the corresponding ticket in the UI. But when you click on the Contact in the New Interactions tab, it seems to open an Individual Customer rather than a Contact. No Details are displayed for this Individual Customer, all fields are empty.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Service, Tickets, OData, Data Workbench , KBA , LOD-CRM-INT-API , OData API (C4C Only) , LOD-CRM-SRP , Service Request Processing , How To

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