Symptom
You create a new case description in a ticket using OData. You use OData collection 'ServiceRequestTextCollection' to create this case description. The creation is successfully completed and the description can be found in the corresponding ticket in the UI. But when you click on the Contact in the New Interactions tab, it seems to open an Individual Customer rather than a Contact. No Details are displayed for this Individual Customer, all fields are empty.
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Environment
SAP Cloud for Customer
Product
Keywords
Service, Tickets, OData, Data Workbench , KBA , LOD-CRM-INT-API , OData API (C4C Only) , LOD-CRM-SRP , Service Request Processing , How To
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