Symptom
- While synching to the Agentry Cloud Edition using Work Manager, there is an error that shows up in the Cloud log file that looks like the following:
~~~~~~~~~~Start Here~~~~~~~~~~
2019 08 06 14:31:06#+00#INFO#com.sap.agentry.ace.ACELoggerJava.AgentryMessages##anonymous#http-nio-8041-exec-5#na#acepreview#ac74u1novmsv#web##na#na#na#na#MESSAGES: C, 722, 21, 16, 08/06/2019 14:31:06, ,975341, 378, usernameA, >unknown< |
2019 08 06 14:31:06#+00#ERROR#com.sap.agentry.ace.ACECommunicationChannel##anonymous#http-nio-8041-exec-5#na#acepreview#ac74u1novmsv#web##na#na#na#na#Web socket session error: java.io.EOFException: null
at org.apache.coyote.http11.upgrade.NioServletInputStream.doRead(NioServletInputStream.java:97)
at org.apache.coyote.http11.upgrade.AbstractServletInputStream.read(AbstractServletInputStream.java:129)
at org.apache.tomcat.websocket.server.WsFrameServer.onDataAvailable(WsFrameServer.java:56)
at org.apache.tomcat.websocket.server.WsHttpUpgradeHandler$WsReadListener.onDataAvailable(WsHttpUpgradeHandler.java:202)
at org.apache.coyote.http11.upgrade.AbstractServletInputStream.onDataAvailable(AbstractServletInputStream.java:203)
at org.apache.coyote.http11.upgrade.AbstractProcessor.upgradeDispatch(AbstractProcessor.java:93)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:635)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1775)
~~~~~~~~End here~~~~~~~~~~~~
#NOTE: Let usernameA be a placeholder in this article and equal to the actual user's mobile username
- What does this error mean?
Read more...
Environment
- SAP Work Manager 6.5 ACE
-
SAP HEC Environment (SMP 3.0)
- Agentry Cloud Edition (ACE Server)
Product
Keywords
"com.sap.agentry.ace.ACECommunicationChannel Web socket session error","Web socket session error: java.io.EOFException: null","Agentry Cloud Edition","ACE crash","ACE error","Agentry Error 13","Work Manager fail to transmit" , KBA , MOB-CLD-AGS , HCP Cloud Agentry services , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , MOB-ONP-COR , SAP Mobile On Premise Core Services , Problem
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