SAP Knowledge Base Article - Public

2826845 - Manual Downpayment and Invoice clearing displays a system crash message


You are trying manually clear a Downpayment and Invoice and the system system crashes and unable to continue further.


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Reproducing the Issue

  1. Go to Receivables Work Center.
  2. Go to Customers view.
  3. Select XXX(XXX means Customer account) and further navigate to the Customer Accounts subview.
  4. Select the downpayment 123(123 refers to the downpayment) and Invoice: PQR(PQR refers to the invoice), and try clearing manually.
  5. The system crashes and does not allow to proceed.


The Exchange rate between XXX(refers to source currency) and YYY(refers to target currency) is Zero and so the the amount is 0 for the Down Payment.
The Default exchange rate between XXX and YYY needs be maintained in the system to resolve this error.


  1. Go to General Ledger work center.
  2. Under Common Tasks,
  3. Click Edit Exchange Rates.
  4. Create the exchange for the source currency XXX and target currency YYY with a value more than Zero and click save.


KBA , clearing downpayment , dump in downpayment , SRD-FIN-ACR , Receivables , Problem


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