Symptom
In ITSM CRM WEB UI, the Category of an Incident is changed and saved within an Incident and then does not appear in a Category search of the updated Category but still appears in the search for the old Category.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
SOLMAN, Solution Manager 7.1, ITSM, Solution Manager 7.2 incorrect search, old, incidents, tickets, category, category schema , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-IC-BF-CAT , Categorization , Problem
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