SAP Knowledge Base Article - Preview

2827236 - Search result is incorrect for older Incident from Solman 7.1 in ITSM Solman 7.2

Symptom

In ITSM CRM WEB UI, the Category of an Incident is changed and saved within an Incident and then does not appear in a Category search of the updated Category but still appears in the search for the old Category.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, Solution Manager 7.1, ITSM, Solution Manager 7.2 incorrect search, old, incidents, tickets, category, category schema , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-IC-BF-CAT , Categorization , Problem

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