SAP Knowledge Base Article - Public

2827439 - "Cannot find class handler" errors appearing in SAP Analytics Cloud Agent logs


  • Following errors can be seen in Tomcat logs more recently:

SEVERE [http-nio-8080-exec-6] Cannot find class handler java.lang.Exception: Cannot find class handler at at at javax.servlet.http.HttpServlet.service( at javax.servlet.http.HttpServlet.service( 


  • SAP Analytics Cloud 2019.8
  • SAC Agent 1.0.217
  • Tomcat 9
  • JRE 1.8
  • SAP Cloud Connector 2.11.3


This issue has been identified as a defect in the Cloud Agent version.


Install the latest available Cloud Agent from the Support Launchpad.

See Also

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SAP Analytics Cloud 1.0