2827439 - "Cannot find class handler" errors appearing in SAP Analytics Cloud Agent logs

• Following errors can be seen in Tomcat logs more recently:

SEVERE [http-nio-8080-exec-6] com.sap.fpa.logging.CoreLogger.log Cannot find class handler java.lang.Exception: Cannot find class handler at com.sap.fpa.cloud.service.EpmDispatcherServlet.handleRequest(EpmDispatcherServlet.java:121) at com.sap.fpa.cloud.service.EpmDispatcherServlet.doGet(EpmDispatcherServlet.java:79) at javax.servlet.http.HttpServlet.service(HttpServlet.java:634) at javax.servlet.http.HttpServlet.service(HttpServlet.java:741) 

• SAP Analytics Cloud 2019.8
• SAC Agent 1.0.217
• Tomcat 9
• JRE 1.8
• SAP Cloud Connector 2.11.3

This issue has been identified as a defect in the Cloud Agent version.

Install the latest available Cloud Agent from the Support Launchpad.

• 2569847 - Where can you find user assistance (help) for SAP Analytics Cloud to use, configure and operate it more effectively?
• Have a question? Ask it here on the SAP Community. Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support

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