SAP Knowledge Base Article - Public

2827584 - Access Restriction of Employee Support Homeless Ticket


You are looking for a way to not restrict homeless Employee Support Tickets.


 SAP Cloud for Customer


Although you can control the restriction of homeless objects through scoping question "Do you want in general restrict access to data records that do not contain any access restriction relevant content?", on the case of Employee Support it is functionally impossible to have an unassigned object. This happens as the Reporter Party of the Ticket makes it an assigned object.

It is needed to give the ticket access context and hence restrict it in case the Ticket is created on behalf of another Employee, this Employee must have access to the Ticket as it is an interested party.


This is the current system behavior.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.


Employee Support ; Access Restriction ; Business Role ; Business User ; Restrict ; Access ; Homeless ; Unassigned ; Ticket ; Employee , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications all versions