SAP Knowledge Base Article - Public

2827932 - Candidates stuck in a step even though DocuSign forms are signed


  • Candidate signed all DocuSign form
  • Candidate signed all docusign forms; however,  they are not continuing to the next step
  • pop up message displays
  • dialog box displays stating that evelope or connection with docusign did not go through


SAP SuccessFactors Onboarding


The DocuSign envelope was out of sync with Onboarding causing a dialog box to appear with a list of forms that did not sync properly 


  • At the top of the dialog box there will be a 'retry' link.  Click on that and it should resync the documents with DocuSign
  • If solution above did not work or if your candidate is not moving to the next step and is not receiving dialog box, please open a ticket with support.


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SAP SuccessFactors Onboarding all versions