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SAP Knowledge Base Article - PreviewSymptom
You have set up a Workflow Rule for Tickets and noticed that it is being triggered for Irrelevant Tickets as well.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Irrelevant ; Tickets ; Workflow Rules ; Workflow ; Set Irrelevant ; Survey ; Satisfaction Survey ; Ticket Status ; Completed , KBA , LOD-CRM-WKF , Workflow , How To
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