SAP Knowledge Base Article - Public

2829395 - Recruiter and HR Manager Not Able to View Onboardee - ONB

Symptom

  • Permission issue in Onboarding not allowing Recruiter and HR Manger to see each other's Onboardee.
  • Recruiter and HR Manager have full permission, but are still not able to see each other's Onboardee in the Work Queue.
  • Recruiter and HR Manager are not able to see all Onboardee in Onboarding.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Cause

This could be a configuration issue in Super Admin.

Resolution

  1. In Super Admin > Account Options > search for WQ.Monitoring.DisableHRCorpStructure
  2. Make sure the value for this key is set to "false"

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Keywords

SF, Success Factors, ONB, OBD, On boarding , KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem

Product

SAP SuccessFactors Onboarding