Symptom
Appointments can be created, with sales organization, whose validity end date has expired.
Environment
SAP Cloud for Customer
Reproducing the Issue
Prerequisite: Deactivated Sales Organization, whose validity date has ended, is used for creating an appointment.
- Go to Activities Work Center.
- Go to Appointment Work Center View.
- Click on + icon to create new Appointment.
- Enter required details to create an appointment.
- Select Sales Organization YYYY (where YYYY represents the Deactivated Sales Organization).
- Click on Save.
- Appointment XXXX (XXXX represents the Appointment ID) is created successfully.
Cause
This is an expected default behavior.
Appointments can be created to support following business scenarios:
- Prospects or customer who does not hold any Organization data
- Customer whose validity end date has expired
Resolution
Appointments can be created for a deactivated organization. This is an expected behavior.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:
Keywords
Appointment, Activities, Deactivated Sales organization, Create, Save, Expired, Validity ended. , KBA , sales organization, create, save , appointment, activities, deactivated , expired, validity ended , LOD-CRM-ACT , Activities , Problem