2829910 - Changes to Assessment is not reflecting on the user side

A Learning Administration made some changes to an assessment (for example, changing a question), but the change is not reflecting when users launch the assessment.

SAP Successfactors Learning

1. Assign an item with an assessment to a user >
2. At the Learning side, the user launches the course / assessment >
3. After that, within Learning Administration, an admin makes changes to the assessment (e.g., changes a question) and saves it >
4. User re-launches the assessment, but does not see the changes made by the admin.

Once a user launches a course and it is in progress (not yet completed), the contents of the course including the assessments will still reflect the original version (or the version that was assigned to the user), and not the new version. This is by design for auditing and continuity purpose functionality.

If the changes to assessments should be reflected to all users (including the ones that already starteed the item), the item should be unassigned and re-assigned back to the users. This will push out the new version to the users as this will refresh the entire assignment after the changes are made.

To massively remove items assigned to users, please proceed as per KBA 2184107 - Unassign or remove multiple items from multiple users in Learning.

Another possibility is to trigger the content reassignment wizard. For more details on it, please refer to Reassigning Online Learning Items after Modifying Them.

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