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SAP Knowledge Base Article - PreviewSymptom
In tickets created from the Ask HR portal, the same user is maintained in the Created By field and Changed By field for changes made to the Ticket. Instead, you expect to see the employees that created the ticket or changed the Ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
KBA , ticket , created by , admin , changed by , LOD-CRM-SRP , Service Request Processing , How To
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