SAP Knowledge Base Article - Public

2829957 - Missing Characters from downloaded Adhoc Report file name

Symptom

Characters from non-English languages like Chinese, Japanese, Korean, Russian etc. are missing from Ad Hoc report export's file name for Ad Hoc reports.

Environment

 SAP SuccessFactors HCM Suite

Reproducing the Issue

Navigate to Report Center

Scenario 1 : Offline

Run any Adhoc Report which contains characters from languages like Chinese, Japanese, Korean, Russian etc. in its name

  1. Select offline and chose any format
  2. Click Generate Report

Good Case

  1. Go to "Scheduled Reports" section present under "Switch to Classic View"
  2. Once the job gets completed download the report
  3. Downloaded file name contains all the characters

Bad Case 

  1. Go to "My Jobs" section present under "View Schedules"
  2. Once the job gets completed download the report
  3. In the downloaded file name, you can see that characters are missing

Scenario 2 :Online

Run any Adhoc Report which contains characters from languages like Chinese, Japanese, Korean, Russian etc. in its name

  1. Select online and wait until the data gets loaded
  2. Download the report in any format
  3. Downloaded file name contains all the characters

Scenario 3 : Edit

Edit any Adhoc Report which contains characters from languages like Chinese, Japanese, Korean, Russian etc. in its name

  1. Click Generate and wait until the data gets loaded
  2. Download the report in any format
  3. In the downloaded file name, you can see that characters are missing

Cause

Online execution does not support foreign characters in the file name. This is because BIRT manages the file export directly.

Resolution

Offline Ad Hoc Execution

Offline execution supports foreign characters in the file name. This is because we intercept the file name before providing it to end users.

Online Ad Hoc Execution

Online execution does not support foreign characters in the file name. This is because BIRT manages the file export directly.

Recommended workaround is to run the file offline.

This is a known limitation, and not one that we intend to resolve as we are investing in our new People Analytics solution.

Keywords

AYT-26105, Report, Center, languages, Chinese, Japanese, Korean, Russian, Generate, Characters, Missing, Switch, Classic, View, Scheduled, Reports, Download, Adhoc, View, Schedules, My Reports, Format, Offline, Online, Completed, Ad, Hoc , KBA , LOD-SF-ANA-ADH , Adhoc Reports & Report Builder , LOD-SF-ANA-EXP , Report Exports (Ad Hoc, YouCalc, ORD) , Bug Filed

Product

SAP SuccessFactors HXM Suite all versions