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SAP Knowledge Base Article - PreviewSymptom
- Contact allocation is going to the wrong queue first
- Sometimes the queue with a lower priority is allocated the contact the agent first before the contact from the queue that has a higher priority
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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