2830438 - 'Referenced Service Order AAA not found' Error Message for Unposted Service Confirmation BBB

Service Confirmation BBB is unposted due to error message 'Referenced Service Order AAA not found'.

AAA means the Service Order ID.

BBB means the Service Confirmation ID.

SAP Business ByDesign

1. Go to the General Ledger work center.
2. Go to the Source Documents view.
3. Select the show list Unposted Source Documents.
4. Find the Service Confirmation BBB.
5. Notice the error message: 'Referenced Service Order AAA not found'.

This is a known system issue.

The issue is due to a line item in Service Confirmation BBB.
This line item is an unplanned item linked to Service Order AAA. As service order is linked to contract, it is completely invoiced via attached contract.

The functionality has been delivered to enable the addition of unplanned items in service confirmation which are already present in contract but not in service order.

To fix the issue, the following workaround should be done:

1. Cancel Service Confirmation BBB (if Service Confirmation BBB has already been invoiced, you must cancel the relevant invoice first).
2. Go back to the contract XXX (XXX means the Contract ID) and add the relevant item to the contract.
3. Create a new Service Confirmation CCC (CCC means the Service Confirmation ID), and add the item again.
4. Ensure that the contract reference is maintained for the item.
5. Release the Service Confirmation CCC (and invoice it, if necessary).

To avoid the occurrence of the issue in the future, the following steps should be taken care while creating/updating Service Confirmations:

1. When all the confirmation items have contract reference attached already and a new item is added: please check if the contract item reference is determined. If not, then create that item in contract first and then add it in the confirmation.
2. When service order is linked to contract and you create confirmation from it. There is no item in the confirmation and you add an item: please check if the service order item reference is determined. If not, then check if there is any item in service order which does not have a contract reference (unplanned item of service order). Alternatively you can check if a service order customer invoice request is present. If you can't find a service order invoice request or an unplanned item in service order - add the item in service order first and then only create confirmation.

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