2830916 - Intelligent Services Center - How to enable Notifications for specific Events

• How to add both Web and/or Email Notifications to specific Intelligent Services Events within the Intelligent Services Center?
• Bell / Web notifications are not working;
• Only Manager and HR Manager are receiving Bell / Web notification;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

• SAP SuccessFactors HCM Suite
• Intelligent Services Center 

• How to add both Web and/or e-mail Notifications to specific Intelligent Services Events within the Intelligent Services Center?

In order to add Notifications (either Web or e-mail) to Events within Intelligent Services Center:

1. Navigate to Intelligent Services Center
2. Select any standard delivered Event, for example 'Employee Hire':

3. Under the Flow section, the system will display different activities (based on SF Product area, i.e. Employee Central, Goals Management, Onboarding, etc) that are enabled when this Event is published - The activity will be flagged as either a Web Notification or e-mail Notification:

4. Only the pre-existent activities on each Event can be activated/deactivated. If included in the Event, that type of Notification will be sent by the system - Those activities highlighted in blue are already added to the specific Event:

Please Note:

• The notification received by the end user will be received in their selected locale as we have multi-language support for these notifications.
• Each Event will have a predefined list of Activities, there are no options to create new notifications outside of what is available from the activity menu
• Some Notifications can be toggled on or off as shown for Goal Management below:

Note: 

• Use the Notification tab to manage all the notifications that are sent when a specified event is raised.
• A notification is a call to action for subscribers. There is a brief description of each notification and notification type.
• Notifications can be turned on or off using the on/off slider button.
• The on/off slider button may not be available for all notifications such as: Recruiting and Onboarding 1.0 , Employee central

• Bell / Web notifications are not working:

Please, add a save the rule, which triggers the event, under:

1. Admin Center > Configure Object Definition;
2. Object Definition > Select the event

• Only Manager and HR Manager are receiving Bell / Web notification;

This is expected behavior since only Manager and HR Manager will see the Bell Notification:

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Using Intelligent Services Center | SAP Help Portal

Q) How to stop Notification for Recruiting and Onboarding 1.0, Employee central

A) Remove the rule, which triggers the event, under:    Admin Center > Configure Object Definition  > Select the event

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