SAP Knowledge Base Article - Public

2830971 - Can the learning history be re-added for a reincarnated user?


The user was deleted in Learning and was later reincarnated, but the user's learning history is empty.


SAP Successfactors Learning

Reproducing the Issue

1. From the user record, click "Delete" in the "Actions" tile.

2. System Administration > Configuration > System Configuration > CONNECTORS > Make sure you have the reincarnate feature enabled before running the connector Job.

  • SF User Connector


  • User Connector


3. Once the user has been reincarnated, you would notice that the "Completed Items" tab is empty.


As per the Learning Product Management team, this is working as designed. The reincarnate feature works as an ID reuse feature, thus the history data for the deleted user is not part of the reincarnation.

A Learning admin may, however, run the User Item History Audit Report (CSV) for the reincarnated user account and manually record the item completions that were previously completed by the user before it was deleted.

See Also

2561639 - Reincarnation of deleted user via user connectors

Importing Learners with the User Connector

Importing User Data from Platform with User Connector - SF

2404463 - SuccessFactors Learning Connector Workbooks FAQs

2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]


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