When adding any photo to Quick Guide, receive the below error message:
Error message = com.plateausystems.elms.bo.usergeneratedcontent.api.MediaServiceException: Destination directory did not get created
SAP SuccessFactors Learning
Reproducing the Issue
- Navigate to My Quick Guides link & search for any quick guide >
- Delete the existing uploaded image for QuickGuide's cover page/steps >
- Again try to upload same/another image for the same QuickGuide cover page/step.
This is due to specific storage content folder attributes used specifically for QuickGuide pictures that may have incorrect settings on backend.
A new ticket under component LOD-SF-LMS-ADM should be raised with the error specified and reference to this Knowledge Base Article, so an Operations request can be made to address it.
COSD-36324, SF, LMS, success factors, learning, com.plateausystems.elms.bo.usergeneratedcontent.api.MediaServiceException: Destination directory did not get created, quick, guide, quickguide, photo, upload, add, change, picture, image, quickguides, guides , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , Problem