SAP Knowledge Base Article - Public

2831407 - Error with picture upload in Quickguides


When adding any photo to Quick Guide, receive the below error message:

Error message = Destination directory did not get created 


SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to My Quick Guides link & search for any quick guide >
  2. Delete the existing uploaded image for QuickGuide's cover page/steps >
  3. Again try to upload same/another image for the same QuickGuide cover page/step.


This is due to specific storage content folder attributes used specifically for QuickGuide pictures that may have incorrect settings on backend.


A new ticket under component LOD-SF-LMS-ADM should be raised with the error specified and reference to this Knowledge Base Article, so an Operations request can be made to address it.


COSD-36324, SF, LMS, success factors, learning, Destination directory did not get created, quick, guide, quickguide, photo, upload, add, change, picture, image, quickguides, guides , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , Problem


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