SAP Knowledge Base Article - Public

2831532 - Error when accessing Interview Central - Recruiting Management


Whenever the interviewer accesses Interview Central to rate the candidate, they get an error message:

Error: the rating scale is not properly configured on the job requisition template. Please contact your system administrator for assistance.

errorId=null, timestamp=null, errorMessage=Cannot read property 'length' of undefined, errorName=TypeError


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login to instance.
  2. Go to Recruiting > Interview Central
  3. Click Rate now and error will be prompted.


There are 3 possible causes:

  1. The job requisition has no defined rating scale in Assessment Scale.
  2. Mapped rating scale may no longer be valid. It could be deleted or rating name has been updated thus affecting the mapping in the job requisition template.
  3. Default language is configured in the job requisition template but no operator has read or write permission for the said field. 


Job Requisition template must be updated with what is currently available in the instance. If the rating scale configuration is still correct but error still occurs, try to save a new version the template to refresh the configuration then create a new requisition to validate. Note: Update in rating scale is not dynamic. It will take effect on newly created requisition.

For cause 3, Please update the read/write permissions for default language in the Job Requisition XML template. 

See Also

Assessment Scale Configuration

Rating Scale Creation

2082155 - Interview Central

2749129 - Interviewer able to access application through Interview Central


Rating scale error interview central interviewer job requisition assessment, INC0692402 , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem


SAP SuccessFactors Recruiting all versions