Symptom
After selecting the Duplicate action for a Report - Canvas in Report Center, the following error is displayed:
"An error was encountered while parsing the response result into json object"
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Login and go to Report Center
- Try to Duplicate any Canvas report
Cause
Depending on system load it may work or may exceed the two minute time limit.
Resolution
Please follow one of the workarounds below:
Workaround 1:
- Go to Report Center
- Create a new Canvas report
- Click on Page > Add Existing Page
- Search for the report you want to duplicate
- Select the page
- Click on Copy
- You'll notice that your report will have 2 pages now, if you want you can delete the blank page
Workaround 2:
- Go to Report Center
- Edit the report you want to duplicate
- Right click on the query, select "Copy" (sometimes it is necessary to refresh the page)
- Go to Report Center
- Create a new Canvas Report
- Edit the report
- Paste the query
- Save the report
Keywords
error, json, object, canvas, report, center, , KBA , LOD-SF-ANA-RCT , Report Centre , Problem
Product
SAP SuccessFactors HCM Suite all versions