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SAP Knowledge Base Article - PreviewSymptom
When copying an incident, the SAP Collaboration data is also getting copied into the new incident.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
SOLMAN, ITSM, SAP collaboration, send to SAP, Incident Data at SAP, message number, unique, In processing by SAP, incident number,Transaction for SAP message <full CSS message number> is not unique, ZMIN, SMIN, YMIN, CRM_SLS_COPY, SIMG, missing, delete, follow-up, followup, copying transaction types - General control data , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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