Symptom
-
Foreign passport changed for employee
- Receive error message saying passport does match passport in records
- Employee cannot complete the I-9 Reverification process becuase of the error message
- No option to change passport number on the panels
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding
Keywords
sf, success factors, ONB, OBD, on boarding, pass port, number, id change, panel( , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem
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