SAP Knowledge Base Article - Preview

2832415 - Employee Can't Complete I-9 Reverification Due to Foreign Passport Change

Symptom

  • Foreign passport changed for employee
  • Receive error message saying passport does match passport in records
  • Employee cannot complete the I-9 Reverification process becuase of the error message
  • No option to change passport number on the panels

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding

Keywords

sf, success factors, ONB, OBD, on boarding, pass port, number, id change, panel( , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

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