SAP Knowledge Base Article - Public

2832481 - Outlook Server Side Error Message Length of Location Exceeded Allowed Number of Characters


On your Outlook Add-In, you are receiving sync error messages with the following error: "Length of location exceeded allowed number of characters while you tries to sync an appointment."


SAP Cloud for Customer.

Reproducing the Issue

  1. On Outlook Add-In.
  2. Create a new account.
  3. Fill all necessary fields. 
  4. Sync the add-in with C4C.
  5. On sync folder, you will see the mentioned error.


The sync issue with message "Length of location exceeded allowed number of characters" occurred because "Location" field contained more characters than SAP CRM allows for this field. The actual length of Location field is 100 characters.


To resolve those sync issues we can recommend users to decrease amount of characters in Location field for affected appointments.


Add-In Sync, Length error Add-In, Location Length. , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions