SAP Knowledge Base Article - Public

2832513 - Unable to Add Image in Questions - LMS

Symptom

When trying to add an image to a question an error message about 'unsupported file type' pops in the screen

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Successfactors Learning Management System (LMS) - All Versions

Reproducing the Issue

  1. Content > Assessment> Search and Edit either an exam or question or Create a new exam or question.
  2. Click on the question and select upload image.
  3. Upload .jpg or .png files.
  4. Receive the error message below:

error1.png

error2.png

Cause

The attachment configuration is not set properly.

Resolution

To fix this behavior you may check the supported attachment types by following the steps below:

  1. System Admin > Configuration> System Configuration
  2. Select Attachment
  3. See the list below


    attachment.png

See Also

Keywords

add image; upload image; image; question; exam; assessment; quiz; unsupported file type , KBA , csg_q , LOD-SF-LMS-ASB , Assessment Builder , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions