Symptom
This article explains the Contact Candidate feature for Candidates submitted by an Agency.
Environment
SAP SuccessFactors Recruiting Management
Resolution
This feature is part of the Candidate Ownership feature. When this feature is enabled, you receive this pop up when trying to contact the candidate since this candidate was submitted by an agency.
Once you click on Contact Candidate in the Job Application from a candidate submitted by an agency, you will received a pop up showing 3 options of contact:
- Send to Agency
- Send to Candidate
- Send to both
Note: this functionality is not yet available in the Latest Applicant Workbench, which currently allows you to send notification only to the candidate. You can switch to Legacy Workbench for the other options, as per above explained.
See Also
Keywords
agency, contact candidate, email agency candidate , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , How To