SAP Knowledge Base Article - Public

2832519 - Contact Candidate feature for Candidates submitted by an Agency - Recruiting Management

Symptom

This article explains the Contact Candidate feature for Candidates submitted by an Agency.

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Environment

SAP SuccessFactors Recruiting Management

Resolution

This feature is part of the Candidate Ownership feature. When this feature is enabled, you receive this pop up when trying to contact the candidate since this candidate was submitted by an agency.

Once you click on Contact Candidate in the Job Application from a candidate submitted by an agency, you will received a pop up showing 3 options of contact:

  • Send to Agency
  • Send to Candidate
  • Send to both

Note: this functionality is not yet available in the Latest Applicant Workbench, which currently allows you to send notification only to the candidate. You can switch to Legacy Workbench for the other options, as per above explained.

See Also

2676042 - Candidate Ownership Functionality - Recruiting Management

Keywords

agency, contact candidate, email agency candidate , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , How To

Product

SAP SuccessFactors Recruiting all versions