SAP Knowledge Base Article - Public

2832519 - Contact Candidate feature for Candidates submitted by an Agency - Recruiting Management


This article explains the Contact Candidate feature for Candidates submitted by an Agency.



SAP SuccessFactors Recruiting Management


This feature is part of the Candidate Ownership feature. When this feature is enabled, you receive this pop up when trying to contact the candidate since this candidate was submitted by an agency.

Once you click on Contact Candidate in the Job Application from a candidate submitted by an agency, you will received a pop up showing 3 options of contact:

  • Send to Agency
  • Send to Candidate
  • Send to both

Note: this functionality is not yet available in the Latest Applicant Workbench, which currently allows you to send notification only to the candidate. You can switch to Legacy Workbench for the other options, as per above explained.

See Also

2676042 - Candidate Ownership Functionality - Recruiting Management


agency, contact candidate, email agency candidate , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , How To


SAP SuccessFactors Recruiting all versions