SAP Knowledge Base Article - Public

2832522 - Enabling/Disabling Country/Region Code & Phone Number from Candidate Creation Page - Recruiting


A user wants to disable or enable 'Country/Region Code' and 'Phone Number' field from the candidate creation page of the external careers site. Is it possible?

country region code.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Go to External Careers Site
  2. Attempt to create new candidate profile
  3. Observe fields on candidate creation initial page


  • In order to minimize the creation of duplicate candidates SuccessFactors has an advanced feature requiring candidates to input thier phone number during candidate creation.
  • The fields "Country/Region Code" and "Phone Number" on the candidate creation page derive from these settings and reinforce duplicate candidate creation is minimal.
  • Checking this option will prevent creating candidate profiles in the system, when a candidate profile with the phone country/region code and phone number already exists in the system.
  • This applies when a candidate profile is being created through External Candidate View, Recruiter View, and Agency user view. It does not apply to Employee Review view.
  1. To Disable or Enable the 'Country/Region Code' and 'Phone Numbers' fields from the inital candidate creation page
  2. Go to Admin Center > Manage Duplicate Candidates > Advanced Options
  3. Under Enforce additional candidate profile duplicity check upon candidate profile creation 
  4. Enable/Disable Check country/region code and phone number

Check countryregion code and phone number.png

See Also

2103863 - Manage Duplicate Candidates in SuccessFactors Recruiting


SF, Success Factors, RCM, phoneCountryCode, Check country code and phone number, Country/Region code, candidate page, creation page, SMS , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , How To


SAP SuccessFactors Recruiting all versions