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SAP Knowledge Base Article - PreviewSymptom
When replying a Ticket interaction in Fiori using the option Open External Editor, the Email Thread is not automatically copied to Outlook.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Outlook; External; Ticket; Interaction; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
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