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SAP Knowledge Base Article - PreviewSymptom
You have implemented a custom BADI (CTICustomerSearch) to the CTI feature, however when simulating a call in C4C the system displays the message Unknown Caller.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
CTI; BADI; Unknown Caller; , KBA , LOD-CRM-LA , Live Activity , How To
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