SAP Knowledge Base Article - Public

2833977 - Receiving Error: "Initial Verification failed: Error Code [00-00069]. Description: Alien Number or I94 Number is required. Both must not be specified. (Tracking Id: 000000000)" [E-Verify]- Onboarding 1.0


  • Initial Verification failed
  • Error Code [00-00069]
  • Alien Number or I94 Number is required. Both must not be specified


SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue


  • Alien Number or I94 Number is required. Both must not be specified
  • Incorrect Alien or USCIS Number of candidate


For Live Customer(s)

Before reaching out to SAP Product Support, please confirm if the Alien Number or USCIS number is entered correctly in the US Form I-9. When reaching out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case to confirm the case status of affected candidate in E-Verify manually. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2833977 - Initial Verification failed: Error Code [00-00069].
  • Component: LOD-SF-OBD-EVF

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

See Also


e-verify , Everify , DHS , United States Department of Homeland Security , United States Citizenship and Immigration Services , USA , United States of America , Verification , Verify , Employment , I-9 , I9 , SSA , Social Security Administration , Authorized , Work , ONB-21687 , KBA , LOD-SF-OBD-EVF , e-Verify , Bug Filed


SAP SuccessFactors Onboarding all versions