Symptom
- Initial Verification failed
- Error Code [00-00069]
- Alien Number or I94 Number is required. Both must not be specified
Environment
SAP SuccessFactors Onboarding 1.0 - All Versions
Reproducing the Issue
Cause
- Alien Number or I94 Number is required. Both must not be specified
- Incorrect Alien or USCIS Number of candidate
Resolution
For Live Customer(s)
Before reaching out to SAP Product Support, please confirm if the Alien Number or USCIS number is entered correctly in the US Form I-9. When reaching out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case to confirm the case status of affected candidate in E-Verify manually. In addition, follow the template when creating an case and provide the needed information below.
- Subject: KBA 2833977 - Initial Verification failed: Error Code [00-00069].
- Component: LOD-SF-OBD-EVF
Problem Description:
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See Also
Keywords
e-verify , Everify , DHS , United States Department of Homeland Security , United States Citizenship and Immigration Services , USA , United States of America , Verification , Verify , Employment , I-9 , I9 , SSA , Social Security Administration , Authorized , Work , ONB-21687 , KBA , LOD-SF-OBD-EVF , e-Verify , Bug Filed