SAP Knowledge Base Article - Preview

2834363 - Reporting: "Abandoned" calls do not appear - Volume 7 - Contact Log

Symptom

Some calls do not appear in Reporting jobs, but in Online Monitoring


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, OM, report, Monitoring, DTE, job, call duration, default , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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