SAP Knowledge Base Article - Public

2835017 - Application Error When Rehiring an Employee via Employee Central

Symptom

An Application Error appears when rehiring an Employee.

  • Caused by: com.successfactors.db.dao.DAOException: HibernateException thrown could not insert: [com.successfactors.hris.bean.eo.PersonGlobalInfoEO]
  • Caused by: org.hibernate.exception.ConstraintViolationException: could not insert: [com.successfactors.hris.bean.eo.PersonGlobalInfoEO]
  • Caused by: com.sap.db.jdbc.exceptions.SQLIntegrityConstraintViolationExceptionSapDB: [301]: unique constraint violated: Table(PER_PERSON_INFO_GBL_T), Index(UC_PER_PERSON_INFO_GBL_KEY)

Environment

  • SAP SuccessFactors Employee Central
  • Hire/Rehire
  • Global Information

Reproducing the Issue

  1. Go to Rehire Inactive Employees.
  2. Select an Employee to Rehire.
  3. An Application Error appears upon saving the hire.

Cause

  • This is a data issue. In some cases, this is caused by a duplicate Country under Global Information Section.
  • Notice there are two sections loaded for Global Information and the Country selected for both Sections are the same.

Resolution

  • Remove the duplicate Global Information Section and leave only one.
  • The Rehire should be successful after removing the duplicate Section.

See Also

@SAP Cloud Support: Please refer to Internal Memo.

Keywords

sf, success factors, EC, PER_PERSON_INFO_GBL_T, com.successfactors.hris.bean.eo.PersonGlobalInfoEO, UC_PER_PERSON_INFO_GBL_KEY, Application Error, Application Error on Rehire, Rehire, Global Information, Duplicate Global Information, ECT-115550 , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions