Symptom
Point of Engagement Not Visible in The List however it is created in the Engagement map.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Activity Planner work center.
- Go to the Engagement Maps view.
- Select New.
- Create an Enagement Map ABC (ABC represents the Engagement Map ID ).
- Go to the Point of Engagement facet.
- Add a Point of Engagement XYZ (XYZ represents Point of Engagement ID).
- Go to the Point of Engagement view.
- The Point of Engagement XYZ is missing from the list.
Cause
The Point Of Engagement created is not of reusable type.
Resolution
Only re-usable Points Of Engagements are visible in the list. Specific Points Of Engagement are visible only within the Engagement Map.
Keywords
Point of Engagement, Engagement Map, missing point of engagement, point of engagement not visible in Engagement map. , KBA , LOD-LE-PSP , Perfect Store , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions