SAP Knowledge Base Article - Preview

2835434 - How to Add a New Partner Function to Your Transaction Type in Change Request Management/IT Service Management


  • You want to know how to configure new Partner Functions in the CRM Web UI:
  • You want to add a partner function field to your transaction type on the Web UI for your IT Service Management or Change Request Management scenario that is not available in the standard, for example: Adding a Developer to the transaction type SMAD.
  • You have added new Partner Functions in SAP GUI and they are not reflecting in CRM Web UI
  • Your transaction type is using the standard view on documents by default and does not show your changes when you save (ie. using SMAD rather than ZMAD)
  • You cannot find the correct field in the view configuration
  • You have incorrectly linked the partner field to your new partner function
  • You have incorrectly configured the Partner Function Display to use the wrong Order number or Function
  • You are trying to use Partner Determination Procedure > User Interface Settings to configure your view but it is not working



SAP Solution Manager 7.2


SAP Solution Manager 7.2


SOLMAN, partner function, partner functions, add, new, custom, field, ChaRM, ITSM, field missing, UI, //BTPARTNERSET/AICRM/HEADER_FCT, AGS_WORK_CUSTOM, configure, details, assignment block, Partner Functions, Web UI, Change Documents, Business Partner, Webclient UI, incidents,  BSP_WD_CMPWB, newly created Partner functions,Web client, SM_CRM, CRM_UI , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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