SAP Knowledge Base Article - Preview

2835434 - How to Add a New Partner Function to Your Transaction Type in Change Request Management/IT Service Management

Symptom

  • You want to know how to configure new Partner Functions in the CRM Web UI:
  • You want to add a partner function field to your transaction type on the Web UI for your IT Service Management or Change Request Management scenario that is not available in the standard, for example: Adding a Developer to the transaction type SMAD.
  • You have added new Partner Functions in SAP GUI and they are not reflecting in CRM Web UI
  • Your transaction type is using the standard view on documents by default and does not show your changes when you save (ie. using SMAD rather than ZMAD)
  • You cannot find the correct field in the view configuration
  • You have incorrectly linked the partner field to your new partner function
  • You have incorrectly configured the Partner Function Display to use the wrong Order number or Function
  • You are trying to use Partner Determination Procedure > User Interface Settings to configure your view but it is not working


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, partner function, partner functions, add, new, custom, field, ChaRM, ITSM, field missing, UI, //BTPARTNERSET/AICRM/HEADER_FCT, AGS_WORK_CUSTOM, configure, details, assignment block, Partner Functions, Web UI, Change Documents, Business Partner, Webclient UI, Incidents,  BSP_WD_CMPWB, newly created Partner functions,Web client, SM_CRM, CRM_UI , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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