2835522 - ASE hangs due to heap memory errors - SAP ASE for Business Suite

• SAP system on SAP ASE database is unresponsive or is very slow.
• Several short dumps (ST22) are seen on the SAP system with ASE error:

SQL712 "There is insufficient heap memory to allocate <number> bytes. Please increase configuration parameter 'heap memory per user' or try again when there is less activity on the system.”

• ASE errorlog continually reports:

Could not obtain required number '16358' of resource of type 'Pss Heap Memory'. Since the process absolutely requires this resource, it is going to wait indefinitely till the resource becomes available. Please increase the configuration parameter 'heap memory per user'.

• ASE errorlog also reports:

Error: 712, Severity: 17, State: 1
There is insufficient heap memory to allocate 51336 bytes. Please increase configuration parameter 'heap memory per user' or try again when there is less activity on the system.

• SAP Adaptive Server Enterprise (ASE) 16.0 for Business Suite
• SAP Adaptive Server Enterprise (ASE) 16.0

SQL712, 712, 819977, CR819977, CR#819977, rdisp, wp_auto_restart, "heap memory per user", "heap memory" , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem