SAP Knowledge Base Article - Preview

2836020 - Which products are available for the Support Assistant within the SAP ONE Support Launchpad Incident Form?


  • A Support Assistant pop up is displaying in the bottom right corner of the Incident Form application
  • This occurs after a product is selected in the System Information section of the form
  • Which products are available for the Support Assistant?
  • Why is Support Assistant popping up when trying to log an incident?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP ONE Support Launchpad - Incident Form 
  • Support Assistant


support assistant, guided customer help, tree, incident wizard, form, create incident

SAP Convergent Mediation by DigitalRoute , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , How To

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